CONNECT WITH MOIS
Understanding and supporting our community is at the heart of everything we do at MOIS.
Every question or feedback is important to us.
Contact Form: If you wish to streamline your inquiry or feedback, our contact form below is at your service.
Email: Alternatively, you're welcome to directly email us at hello@themoismovement.com.
We prioritize every communication and will ensure to get back to you within approximately 24 hours.
Thank you for reaching out!
Every interaction is not just a message for us; it's an opportunity to better serve and understand you. We deeply value and respect the time you take to connect with us.
FAQ
Is it possible to track my order?
Absolutely! We believe in keeping our customers in the loop. Once we've shipped out your order, we'll send you a confirmation email containing a tracking link. This allows you to monitor the journey of your package and know exactly when it'll arrive.
Can I make a purchase as a guest without creating an account?
Absolutely! We understand that sometimes you might be in a hurry or simply prefer not to create an account. You're always welcome to shop as a guest. However, by creating an account, you'll have a smoother checkout in the future, access to order history, and a chance to be updated with our latest promotions and news. Whatever your choice, we're here to make your shopping experience enjoyable and efficient!
How long will it take for my order to arrive?
We understand the excitement of waiting for your order! Typically, our customers receive their orders within 3-5 business days. However, depending on where you're located, there might be slight variations. Rest assured, we do our best to get your items to you as quickly as possible.
Can I modify or cancel my order after placing it?
We totally get it – sometimes minds change or situations evolve. If you need to modify or cancel your order, please reach out to our friendly customer service team as soon as possible. We'll do our best to accommodate your request. However, please note that if your order has already been processed or shipped, we might be limited in what changes we can make. In any case, we're always here to assist and find the best solution for you!
What should I do if I received a defective or wrong item?
Oh no, we sincerely apologize for the oversight! We always strive for perfection, but sometimes things might slip through the cracks. If you've received a defective item or something you didn't order, please don't worry. First, take a deep breath and know we're here to help. Reach out to our dedicated customer service team with the details of the issue. They'll guide you through the return or exchange process, making it as stress-free as possible. We value your trust and will work diligently to correct the situation and ensure you're satisfied with your MOIS experience.
The product doesn't meet my expectations. What should I do?
First and foremost, we're genuinely sorry to hear that. Your satisfaction is our top priority. Please get in touch with our dedicated customer service team, and they'll guide you through the next steps or offer solutions to ensure you have a positive experience with us.